Frequently Asked Questions

How soon are we able to pick up our puppy?


Your puppy may be picked up when the litter reaches 8 weeks old. All puppies must be picked up between 8-9 weeks of age.




I'm not able to pick up my puppy in person.  Are you able to ship the puppy to me?


NOTE: Due to COVID, we are temporarily suspending the option to ship a puppy with a puppy nanny. You are welcome to fly out and rent a car to pick up your puppy, but we do not offer to ship a puppy during these uncertain times. We apologize for the inconvenience! Typically our answer is... Yes! We work with Paws on a Plane, a puppy nanny service. An experienced nanny will meet us at our local airport and will accompany your newest family member on flight(s) to your local airport. They offer hand-to-hand delivery, attending your puppy the entire journey! The puppy flies in-cabin with the nanny and sends updates as they travel. Shipping your puppy will cost an additional $700, which includes the airfare, puppy nanny, and health certificate.




How much does a puppy cost?


Female puppies cost $2,400 and male puppies cost $2,200, which includes the health guarantee, application for limited AKC registration, first round of vaccines and other health care (such as parasitic protocol). Please note that this does not include shipping, credit card fee, 7% sales tax or breeding rights (full AKC registration).




When do I need to pay for my puppy? What payment methods do you accept?


A $500 non-refundable deposit is required immediately in order to hold your puppy, and the remaining balance is due two weeks before you receive your puppy (unless you are paying cash or cashier's check in person while picking up your puppy). We accept credit card, PayPal, cash, cashier's check or money order. Please note there is a fee for using credit card or PayPal.




What comes with my puppy?


Your puppy will come with the following: -One year health guarantee -Application for limited AKC registration -Vaccines that are up-to-date and age appropriate -Deworming treatments -Dew claws removed -Sample of their current dog food -Blanket with the scent of their mom and siblings




Where are you located?


We live in Orange City, Iowa, which is in the northwest corner of the state. We live on an acreage 5 miles south of town. We are located 45 minutes north of Sioux City, 2.5 hours north of Omaha (Nebraska) and 1.5 hours southeast of Sioux Fall (South Dakota).




Are we allowed to visit the puppies?


Yes and no. Yes, we would love to have you visit the puppies when they are being picked for their forever homes. This is the one time you'd be allowed to come and play with all the puppies to get a feel for their temperaments and size. After playing with the litter, you'd be able to select your new family member from all the puppies that are available for a new home. Beyond this, we need to protect our puppies from infections and foreign bacteria entering their living quarters until they have their full immunities built up. Regretfully, we need to decline further visits from eager new friends! I know this is disappointing, but we promise it's for the good of the pups!




Do you have a guarantee on your puppies?


Yes, we do! Please refer to our Health Information/Guarantee under the "English Goldens" tab on our website toolbar.




What will I need for my puppy?


Before your puppy comes home, be sure to have the following ready: -Food -Water bowls -Towels & paper towels -Toys for the puppy (like chew toys and squeaker toys) -Crate -Brush for grooming -Leash & collar (approximately 12") -Moisterizing dog shampoo & conditioner




If I am purchasing a puppy, how often will I see pictures of the puppies and receive updates?


We will do our best to take weekly pictures of each individual puppy, as well as an occasional picture of all the brothers and sisters together. These pictures will be posted on our website under "Puppies." New photos will be posted on Wednesday morning of each week. We will also take occasional video and post updates on our Facebook page. Like us at www.facebook.com/rollinghillsacreage so you don't miss a post! Our goal is to post video every other week and post updates every week.




When and how do we get to pick our puppy from the litter?


Buyers will get to start choosing their newest family member at 5-6 weeks old. This gives the puppies time to grow physically and display their personality a bit. Order of picking is determined by the order deposits are received. Once we receive your $500 non-refundable deposit, your name is on the list and you're considered "in line." If you're able to come to Rolling Hills Acreage to select your puppy in person, that'd be great! Otherwise you can refer to the photos on our website and videos on our facebook page. We would be happy to chat with you over the phone or even Facetime to talk you through the decision, if that'd be helpful! We want you to pick the right puppy for your family, and we are excited to be a part of that decision!




Why is the OFA health rating important?


Having a high OFA rating for hips is an important indicator of lifetime health for a dog and her puppies. If both parents have strong hip conformation, it means their puppies will also likely have strong hips. This translates to a healthy, happy puppy with less vet bills to correct potential problems like hip dysplasia. Buying an excellent puppy now will pay dividends later! In fact, you'll probably come out money ahead.





3550 500th Street

Orange City, IA 51041

712.545.0400

brad@rollinghillsacreage.com

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Website last updated on 8/18/2020.